Digital Transformation. Technical Communications. Content Strategy. Knowledge Management. Information Architecture. AI Enablement. Customer Experience.
“I solve business problems at the intersection of content, technology, and user experience. “
A leader, an editor, and a technical documentation pundit, with expertise in scaling technical communications teams, establishing processes, and developing product communication strategies.
Effortlessly bridging the gap between the business, product, technical teams, marketing, and communications, and focused on improving customer experiences.
Over 20 years industry experience in IT; computer systems & networking, customer service & technical support, application programming, and technical writing. Vast experience in these fields collectively are integral to my success as a technical communications and digital transformation lead, content strategist, and editor, able to effortlessly turn complex technical content into easy-to-understand documentation for end-users.
Testimonials
Sharmila joined as my technical writing team leader to drive our product documentation standards, tools, and methodologies. She was the standout candidate and brought expertise, innovation, and passion to the role from her first day. Highly dependable with a “get it done” attitude. A truly valued member of our team.
— Darren Colclough, Head of Tactical Opportunities, Appspace
Sharmila was actively involved in building up the Content Developer Team at Esri’s global support centre. Sharmila managed to lead this team without supervision and was able to meet ALL our KPIs. The team also received numerous recognitions. The strong foundation of the CD team today was thanks to Sharmila’s strong work ethics and framework that was laid out for future CD Leads to replicate and improve upon. I’m sure Sharmila will be able to provide her professionalism and leadership quality to whichever team she’s heading in the future.
— Eugene Lim, Site Manager, Esri
Sharmila is the very definition of a ‘lead by example’ Manager. Humble yet firm-handed, Sharmila was a dedicated and committed leader, ensuring that I learnt the ropes of my role well; she mentored and guided me and was always willing to share her vast and extensive knowledge of what it takes to be a good technical writer and an even better Manager. She is an excellent writer and copy editor. Under her leadership I blossomed, not just as a writer but as a potential leader. I sincerely appreciate the lessons she imparted & the guidance I received from her for she has had a profound impact on my professional development.
— Raji Menon, Content Lead, Esri